Privacy Policy

1. Overview

JBL is committed to protecting the privacy and confidentiality of personal data and business information shared with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, request a quotation, engage our services, or communicate with us.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Name, job title, company name
• Email address, phone number
• Inquiry details (service scope, fleet requirements, locations, timelines, project notes)
• Documents required for onboarding and mobilization (where applicable), such as trade license (TL), commercial license (CL), TRN certificate, authorized signatory details, bank details, LPO/PO and related supporting documentation
• Communications via our forms, email, phone, or messaging channels

B. Information collected automatically (website use)

• IP address, browser type, device type
• Pages viewed, time spent, referral source
• Approximate location (city-level) derived from IP
• Cookies and similar technologies (see Section 8)

C. Operational and service records (clients and project stakeholders)

Where you are a client or project stakeholder, we may maintain operational records necessary for service delivery and compliance, such as:

• Vehicle assignment, schedules, trip/dispatch and service logs
• Timesheets (where applicable), off-hire notices, and service reporting
• Maintenance and inspection records supported through fleet management systems (including Fleetio or equivalent)
• Records relating to tolls, fines, and service-related charges when applicable
• Incident and safety records where required for governance, reporting, or contractual obligations

3. How We Use Your Information

We use information for legitimate business and operational purposes, including:

• Responding to inquiries and issuing quotations
• Mobilisation planning, dispatch coordination, and service delivery
• Maintaining operational control and fleet readiness (maintenance, inspections, service history)
• Managing billing, invoicing, and account administration
• Processing operational charges (e.g., tolls/fines) where applicable
• Enhancing service quality, reporting, and internal governance
• Website performance measurement and improvement
• Compliance with legal, regulatory, and contractual obligations
• Protecting our business against fraud, misuse, and security incidents

4. Legal Basis / Grounds for Processing

We process information based on one or more of the following grounds (as applicable):

• Your consent (e.g., when you submit an inquiry)
• Contract performance (e.g., to deliver services you request)
• Legitimate interests (e.g., operational planning, service improvement, security)
• Legal obligations (e.g., regulatory compliance and record retention)

5. Information Sharing and Disclosure

We do not sell personal data. We may share information strictly as needed with:

• Service providers supporting our operations (IT, hosting, communications, analytics, document management)
• Operational systems used for fleet management, maintenance, inspections, and recordkeeping (including Fleetio or equivalent)
• Payment and banking partners where required for invoicing and collections
• Professional advisors (legal, auditors, consultants) under confidentiality obligations
• Authorities or regulators where required by applicable law or lawful request

We take reasonable steps to ensure third parties process information securely and only for authorised purposes.

6. Cross-Border Data Transfers

Some service providers may store or process data outside the UAE. Where this occurs, JBL implements reasonable safeguards and contractual controls to protect confidentiality and security.

7. Data Retention

We retain information only for as long as necessary to fulfil the purposes outlined in this Policy, including:

• Inquiry and quotation records (typically retained for a reasonable period for continuity)
• Contractual and operational records (retained for the contract period and thereafter as required by law, audit, compliance, or legitimate business needs)
• Safety and incident records where governance requires retention

8. Cookies and Analytics

We may use cookies and similar technologies to:

• Enable core website functionality
• Understand website traffic and performance
• Improve user experience and content

You can manage cookies through your browser settings. If a cookie banner is enabled, you may manage preferences through that tool.

9. Security and Confidentiality

JBL uses reasonable administrative, technical, and organizational safeguards to protect information against unauthorised access, alteration, disclosure, or destruction. Despite our efforts, no system can guarantee complete security; therefore, we encourage careful handling of communications and documents.

10. Your Rights and Requests

You may request access, correction, or deletion of certain personal data (where applicable), and you may opt out of marketing communications. Requests can be submitted via the contact details below. We may require verification prior to responding.

11. External Links

Our website may contain links to third-party websites. JBL is not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with an updated effective date.